Product Issue Reporting
How product quality and safety reports should be submitted.
Use the action center or contact page for support, privacy, returns, product issue, or rights-related requests.
What to include
Include product name, SKU, lot code, order number if available, date used, photos if available, a description of what happened, and your contact information for follow-up.
Photos and packaging
Photos of the product, packaging, lot code, and shipping materials can help support review. Do not include unnecessary personal information in photos.
Response path
Customer care acknowledges product quality reports, routes urgent issues for review, and provides next steps based on the information submitted.
Urgent situations
If you believe you need urgent assistance, contact local emergency services or a qualified professional. The storefront is not a crisis response channel.
Product issue report
Collects the information customer care needs for quality review and follow-up.